There are so many companies and organizations that have to deal with the public. Many of them have exceptional customer service and then there’s companies whose customer doesn’t advocate the same proper etiquette. What happened to the ‘the customer is always right?” Did it die with the 80’s fad or play out like a 90’s trend? I always believed that excellent customer service is what you had to have to stay in business as a creditable company.
My experience with customer service lately has been terribly horrifying. You are spoken to too personally, as though you’ve known this representative for years, broke bread and raise a family together. They hang up on you when they can’t figure out how to patiently assist and resolve the situation. what happened to wanting to keep you happy as a customer, any means necessary. Their phone etiquette embraces “GHETTO” no matter what country or face they are from. Whats all the hostility?
just the other day i called my son's school to leave a message for my sons teacher. I asked the secretary for her name, this would allow me to hold someone accountable in relaying the message. this lady refused to give me her name and said that it needed. i heard a dial tone
and that was it. i was heated. I tried calling back at least five times, of course she didn't answer. How about walking up to a window before you are called and when you get there the clerk make you go back to the front of the line. WHY? because they didn't call next. WOW! as soon as you get to the front you here “Next!!!” really. “go figure”.
People who deal with public need to understand the written and unwritten rules to customer service .
These rules keep customers satisfied and allow a successful relationship between them and the companies. “if its not broke don't fix it.”
No comments:
Post a Comment